Returns & Exchanges
At Creality Falcon, we stand behind the precision and quality of our laser engraving technology. If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery in its original condition and packaging.
Initiate Your Request
Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original factory box, including all accessories, manuals, and protective foam to ensure safe transit back to our facility.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package to our designated service center for technical inspection.
Quality Inspection & Refund
Once our technicians verify the hardware integrity, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing