Frequently Asked Questions
Everything you need to know about your Creality Falcon laser engraver and orders.
What is the typical shipping time for Creality Falcon orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location and proximity to our regional warehouses.
Does the laser engraver come with a warranty?
Yes, all Creality Falcon laser engravers come with a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.
What is your return policy for open-box items?
We offer a 30-day return window. If the item is opened but in like-new condition, a restocking fee may apply. Please ensure all original packaging and accessories are included.
Are your machines compatible with LightBurn software?
Absolutely. Creality Falcon machines are fully compatible with LightBurn as well as LaserGRBL, providing flexibility for both professional and beginner users.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm at checkout.
Do I need special safety equipment to operate the laser?
Safety is our priority. Every engraver includes basic safety goggles, but we highly recommend using our specialized protective enclosures and smoke purifiers for a safer indoor environment.